Privacy Policy

How we collect, use, and protect your information

Last updated: 9/25/2025

Overview

Social Suites ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our social media automation platform and related services.

Our platform integrates with multiple social media services including Facebook, Instagram, Threads, LinkedIn, X (Twitter), TikTok, YouTube, Pinterest, Reddit, Snapchat, and Quora. This policy covers our practices and compliance with each platform's requirements.

Information We Collect

Personal Information

  • Account information (name, email address, password)
  • Profile information and preferences
  • Billing and payment information
  • Communication preferences and settings

Social Media Data

When you connect your social media accounts, we may access and store:

  • Profile information from connected platforms
  • Content you create, schedule, or publish through our platform
  • Analytics and performance data for your posts
  • Audience insights and engagement metrics
  • Account permissions and access tokens (securely encrypted)

Usage Information

  • Device information (IP address, browser type, operating system)
  • Usage patterns and feature interactions
  • Log data and error reports
  • Cookies and similar tracking technologies
How We Use Your Information

Service Provision

  • Provide and maintain our social media automation services
  • Schedule and publish content to your connected accounts
  • Generate analytics and performance reports
  • Provide customer support and technical assistance

Platform Compliance

  • Comply with terms and policies of integrated social media platforms
  • Maintain proper attribution and content ownership
  • Respect platform-specific privacy and data handling requirements
  • Implement required security measures for API access

Improvement and Communication

  • Improve our services and develop new features
  • Send important service updates and notifications
  • Provide marketing communications (with your consent)
  • Conduct research and analytics to enhance user experience
Platform-Specific Data Handling

Meta Platforms (Facebook, Instagram, Threads)

  • We comply with Meta's Developer Policies and Platform Terms
  • Data is processed according to Meta's Data Use Checkup requirements
  • We maintain proper data retention and deletion practices
  • User consent is obtained for all data access and processing

LinkedIn

  • We adhere to LinkedIn's API Terms of Use and Marketing API Terms
  • Data processing complies with LinkedIn's GDPR requirements
  • We maintain approved LinkedIn Partner status
  • Account information is used solely for authorized services

X (Twitter)

  • We comply with X's Developer Agreement and Policy
  • API usage follows all rate limits and restrictions
  • Content attribution and display requirements are maintained
  • User data is processed according to X's privacy standards

TikTok

  • We follow TikTok's Developer Terms of Service
  • All integrations undergo TikTok's app review process
  • User consent is obtained for all data sharing
  • Content guidelines and restrictions are strictly followed

YouTube (Google)

  • We comply with YouTube API Services Terms of Service
  • Regular compliance audits are conducted as required
  • Required minimum functionality standards are maintained
  • User data is handled according to Google's privacy requirements

Pinterest

  • We adhere to Pinterest's Developer Guidelines and API Terms
  • Account access is limited to authorized OAuth tokens
  • Information is not stored beyond necessary service provision
  • GDPR and Cookie Law compliance is maintained
Data Security and Retention

Security Measures

  • Industry-standard encryption for data in transit and at rest
  • Secure API token storage and management
  • Regular security audits and vulnerability assessments
  • Access controls and authentication mechanisms
  • Compliance with SOC 2 and other security frameworks

Data Retention

  • Account data is retained while your account is active
  • Social media content is retained according to platform requirements
  • Analytics data may be retained for up to 2 years for service improvement
  • Deleted data is permanently removed within 30 days
  • Legal compliance may require longer retention in some cases
Your Rights and Choices

Data Rights

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal data
  • Portability: Export your data in a machine-readable format
  • Restriction: Limit how we process your data
  • Objection: Object to certain types of data processing

Account Controls

  • Manage connected social media accounts
  • Control data sharing and privacy settings
  • Opt out of marketing communications
  • Delete your account and associated data
International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:

  • Standard Contractual Clauses approved by the European Commission
  • Adequacy decisions for countries with equivalent data protection
  • Certification schemes and codes of conduct
  • Platform-specific data transfer mechanisms
Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

  • Essential cookies for platform functionality
  • Analytics cookies to understand usage patterns
  • Preference cookies to remember your settings
  • Social media cookies for platform integrations

You can manage cookie preferences through your browser settings or our cookie consent manager.

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@socialsuites.com

Address: [Your Company Address]

Data Protection Officer: dpo@socialsuites.com

For EU residents, you also have the right to lodge a complaint with your local data protection authority.